Rocket.Chat Features

Check the features that make Rocket.Chat the ideal communication platform

Streamline your workflow by centralizing all your tools and touchpoints in one platform. Made for team collaboration, DevOps and customer engagement.

Blue block with colored icons simulating other integrations available on Rocket.Chat platform such as AWS, Atlassian, GitHub, Asana, Trello, and more

Features for all

Free audio and video conferencing, guest access, screen sharing, file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and dozens of OAuth providers.

People chatting and streamlining the company’s workflow in the team collaboration platform Rocket.Chat
Team collaborating and chatting using E2E encryption on Rocket.Chat
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Here are some of the features we offer:

Team Collaboration

Organize conversations

Open up the conversation and remove the need for CC/BCC. Leverage channels and private groups to speak to your team openly for greater transparency and more efficient team collaboration.

Include relevant participants with the @username mention to notify them immediately. For important announcements to all members of a group, use @all. Full chat history allows participants to join and leave at any time.

A Rocket.Chat chat screen showing how team collaboration replaces email
  • Channels: Private or Public
  • Threads
  • Discussions
  • Mentions
  • Message History
  • Push Notifications
People chatting and sharing files through the omnichannel platform Rocket.Chat

Collaborate regardless of location

Communicate and collaborate using a team chat and switch to video or audio calls with screen sharing for more efficient teamwork.

Improve productivity by discussing and sharing ideas, projects and files with real-time or asynchronous team chat.

  • Audio and video
  • Screen Sharing
  • File Sharing
  • Emoji reaction
  • Read receipt
  • Guest Users
  • Desktop, Mobile or Web Multi-Language Interface

Customer Service

Omnichannel Customer Experience

Talk with stakeholders from one single tool, shorten response time, increase answer quality and guarantee a first class customer service. With omnichannel by Rocket.Chat, you can support real-time chats through the channel your audience prefers, such as WhatsApp, Facebook Messenger, Instagram, Livechat and more.

The platform has its own marketplace, so you can find apps that will help improve operations, such as CRM Integrations, Chatbot adapters, and more.

Replace other systems and use one communication platform to save time and money. Create a user support helpdesk, answer customer queries and convert leads.

A screen that simulates the Rocket.Chat omnichannel platform and notifications of integrated apps
  • LiveChat
  • Facebook Messenger, Telegram, and Whatsapp Integration
  • SMS and CRM Integrations
  • Integrations and API
  • Omnichannel Proxy API
A screen that shows the Rocket.Chat omnichannel platform with leading social networks and integrated chat applications

Agility in Customer Service

Know who you are talking to before starting conversations. Offer a first-class service by solving customers’ problems with more information, configuring shortcuts, categorizing conversations and transferring chats to other agents.

  • Chatbots
  • Website visitor tracking
  • Canned Responses;
  • Priority Assignment
  • Chat Tagging
  • Transfer

Advanced Agent Management

We design our user interface with the aim of providing all the features your agents need, not only to provide an efficient and productive customer service solution, but also to have an outstanding user experience when serving customers.

  • LiveChat
  • Facebook Messenger, Telegram, and Whatsapp Integration
  • SMS and CRM Integrations
  • Integrations and API
  • Omnichannel Proxy API
A screen showing a chart with monitoring data on the omnichannel platform Rocket.Chat

Increase the Productivity
of Your DevOps Team

Apps and Integrations

Rocket.Chat moves between your team and apps automatically so you can focus on your most important work.

  • Marketplace
  • Rocket.Chat Apps.
  • AWS
  • Atlassian
  • Github
  • Gitlab
  • Zapier

Automate Workflows

Automate routine actions by integrating daily tools and internal systems to keep your data centralized.

  • LDAP
  • Bots
  • Webhooks
  • Powerful APIs

Lead with Open Source

A software is only useful if it is adapted to your needs. With complete access to the source code, you can fully customize, extend or add new functionality to meet your requirements. You have the possibility of new and powerful integrations, regardless of your choice of vendors.

  • Contribute
  • Transparent Roadmap
  • Self-Managed or Cloud Hosted
  • Forums
  • documentation

Own Your Data,
Control Your Ecosystem

Secure Messaging

  • Message Audit Panel
  • End-to-End Encryption
  • ID-only Push Notifications
  • Multi-Factor Authentication
  • LDAP / Active Directory
  • Social Network Login

Data Ownership

  • Engagement Dashboard
  • Flexible Hosting
  • Custom Storage
  • Custom Domain
  • Customizable User Permission
  • Analytics Reporting

Improve your communication today